➡ What is your clothing brand all about?
We are best known for our specialized, versatile designs, which are affordable for the average consumer and provide value for money.
➡ How can I track my order?
You can easily track your order by logging into your account on our website. We'll also send you regular email updates with your order's status.
➡ Do you ship internationally?
Yes, we offer international shipping to many countries. You can check if we ship to your location during the checkout process.
➡ Can I find your clothing in local boutiques or other stores?
Yes, we have just started our retail studio at Muslimabad Housing Society, near Tariq road. You can book your appointment by contacting our team at +923001709997
➡ Are your products ethically and sustainably made?
Yes, we are committed to ethical and sustainable practices. We source our materials responsibly and prioritize environmentally friendly production methods. The quality and durability of embroidery and fabric at Samawi are remarkable and don't fade easily.
➡ What is the delivery time for orders?
Timelines for orders is as follows:
-Ready-to-wear dresses are delivered within 7-10 days.
-Made-to-order dresses are delivered within 15-20 days.
-Formal/Festive and Customized dresses may take up to 45-60 days to be delivered.
➡What modes of payment does Samawi accept?
We accept Online Payments and Cash on Delivery. However, for made-to-order dresses, we take a 10% advance payment to proceed with the order.
➡ Why should I pay a 10% Advance Payment for made-to-order or customized dress?
Paying a 10% advance payment for your made-to-order or customized dress is an important step in ensuring a personalized experience. Firstly, this advance payment is a token of commitment, a way to initiate a partnership in creating something uniquely yours Next, the creation of a customized dress involves the allocation of materials, skilled labor, and time. By paying an advance, you're helping us reserve these resources for your specific project. It ensures that they can focus on delivering a high-quality product that meets your expectations. Also, it offers a degree of security for both you and us. It assures us of your genuine interest and investment in the project. In return, it secures your place in our schedule and commitment to delivering your dress as agreed.
Still, if you have any concerns, you can talk to us anytime regarding this.
➡ Do you have a return and exchange policy?
Yes, we have a hassle-free return and exchange policy. For details, please visit our Return Policy page
➡ What is your return policy for sale items?
Our return policy for sale items is the same as regular items, allowing you to return them within 10 days if you're not satisfied. Please visit our Return Policy Page for details.
➡ How do I change or cancel an order?
If for any reason you would like to cancel or change your order, please write to studiosamawi@gmail.com within 24 hours of placing the order.
➡ I want to order a customized dress. What’s the process?
We're delighted that you're interested in ordering a customized dress! We understand that finding the perfect outfit is a personal and special experience. Here’s how you can start:
-Reach out to us at WhatsApp +923001709997, and we'll listen carefully to your preferences, ideas, and requirements.
-We will take your measurements or provide guidance on how to measure yourself if you prefer to do it remotely.
-Once the design, color, fabric, embroidery, measurements are locked, you need to pay us a 10% Advance Payment of the order, so that we can quickly start working on your order. (Note: A customized dress can take up to 45-60 days to get ready, so you need to order from us keeping this tenure in mind)
-Once the advance payment is done, our skilled team of designers and tailors will start crafting your dress with meticulous attention to detail.
-We’ll share pictures of what we’ve made. After your final approval, we'll carefully package your customized dress and arrange for delivery. We'll provide you with all the necessary care instructions to ensure your dress remains in pristine condition.
➡ What kind of customization can I get from Samawi?
At Samawi, we believe dreams should have no price tags. We offer tailored solutions to make your dream dress a reality without compromising on quality, all within your budget. We can do all kinds of Customization whether it's embroidery or change in color, we can do it as you dream it. For details, please visit our Customization page.
➡ How can I contact your customer support team?
You can reach our customer support team through WhatsApp +923001709997 or Email us at studiosamawi@gmail.com.Our representatives will get back to you shortly.